At Oliver Automotive in Novato, CA, it’s important to us that you see the value in the work we do. Over the course of the past decade, depending on what type of car, truck, or SUV you drive, it may seem like oil changes have gotten more expensive, and there’s a lot of differentiation in pricing at different locations. What’s going on?
I was in a bind this morning at 7:30 a.m. as my daughter had her driver’s license test scheduled for 9 a.m. (an appointment it took a month to get!) and her turn signal bulb burned out! All lights MUST be in working order to take the test!! I headed to O'Reilly's who offered great service and recommendations but couldn't do the bulb replacement for me. They referred me to two local mechanics, one which wasn't open yet and Oliver Automotive. I called Oliver's and spoke to Rhea, who immediately put my mind at ease and told me to come on over. When I arrived the technician did a thorough test of all the lights on the car, replaced the bulb and refused to accept any payment. He could have charged just about any amount & I would have paid it at that moment! I grabbed a card on my way out so that I could get his name and call back after my emotions subsided (I was moved to tears). Rhea informed me it was Mike the owner who had performed the repair. Mike was courteous, thorough and sweet and so was his staff. Service is rare these days, I will be sure to return and support this business! – Leigh B (5 star review found on Yelp)
This is the mechanic you have always wanted to find. Honest, pleasant, good work. Mike Oliver, is a nice guy, down to earth and yes, a really honest mechanic. Great customer service. Highly recommend. – Angela A (5 star review found on Yelp)
Today the "check engine" light came on and I made a phone call to get it checked. He told me to come by at lunchtime and he would take a look. He hooked it up to the computer and found that I had no oil, despite the fact that I had stupidly taken my car in for an oil change at Oil Changers in Novato where clearly no oil was changed! Mike filled it up with a quart and I made an appointment for next week for a checkup. Again when I tried to pay him, he would not let me give him a cent - "my money is no good there!" Mike Oliver has true integrity and knows how to look after his customers - great guy! – Margz D (5 star review found on Yelp)
Huge shout out to Mike Oliver! Our car did not sound the best and I made an appointment and dropped it off. When I picked it up, he charged me = $0, because there was nothing wrong with my car. - Anonymous (5 star review found on Yelp)
I went to his new location and its way bigger and better - really happy for them! – Nina M (5 star review found on Yelp)
Mike is absolutely awesome - yesterday I broke down a short distance from his shop and ran into him at the gas station. He helped push my car out of the way and took my key telling me he would take care of everything as soon as he had opened up! Indeed he did this, putting my car ahead of other peoples and had my car ready for me by 9:45am so I could still head to work. I love this guy! - Anonymous (5 star review found on Yelp)
No gouging, no unnecessary upselling. Sometimes we take a car in and if they find something additional wrong, it may need to be taken care of, that's a shop doing a thorough job, but many shops do this when it's not necessary for us as car owners. Mike is honest and a straight shooter, after being a sales/customer service and management professional for many years plus being a consumer too, I can tell when someone isn't honest. I believe this is why Oliver Auto is so busy and been around for as long as he has. It's smart long term business, creating advocates and repeat loyal customers. Do yourself a favor and go to Mike (owner) at Oliver Auto, you'll be in great hands and at competitive prices too. – Marc W (5 star review found on Yelp)
7417 Redwood Blvd
| Novato, CA
(415) 893-9056
MON-THU | 7:30 AM - 5:30 PM
FRIDAYS | 7:30 AM - 5:00 PM
Weekends | Closed